Inside Shopee: The Culture That Defines a Great Place to Work

Inside Shopee: The Culture That Defines a Great Place to Work

MANILA, PHILIPPINES – Shopee’s commitment to customer satisfaction is well-documented, but what’s less known is its equally robust dedication to employee well-being. This newly-certified Great Place to Work company excels not only through its cutting-edge features and innovations but also by fostering a collaborative culture, providing ample growth opportunities, and instilling a strong sense of purpose in its employees. Here’s a deep dive into the culture that makes Shopee a standout workplace.

A Commitment to Employee Well-Being

“At Shopee, we go above and beyond in delivering the best experience, not only for our partners and customers but most especially for our employees,” says Karen Perez, Head of HR Centre of Excellence, Shopee Philippines. “We ensure that everyone in our company benefits from a positive work culture, fostering an environment where they can experience significant growth and development.”

This commitment is reflected in the voices of Shopee’s team members, who attest to the company’s efforts in ensuring career development and fulfillment.

A Foundation of Transparency and Collaboration

Gab, who has been with Shopee’s Business Development team since 2019, has witnessed the company’s evolution into a management team that is highly receptive to feedback and clear in communicating its vision. “We are led by decision-makers who have integrity, accountability, and have the company and its people in mind,” says Charm from the Business Intelligence team. She adds that Shopee’s leadership recognizes the weight of their responsibility, taking well-informed steps to advance the company mission.

Above all, Shopee prides itself on fostering a collaborative culture that encourages employees to innovate, share ideas, and work together towards common goals. “It’s rare to find a company that supports your growth and development and a team equally passionate about achieving it together. When you do, it’s magic,” remarks Charm, expressing her appreciation for her team’s shared commitment to success.

“People at Shopee are so eager to deliver and show what they are capable of. We’re lucky to face people who want to share their work—including the good and bad—so that we can find the best solutions. It’s a great environment to be in, where you’re supported and yet you can thrive.”

Unleashing Potential Through Continuous Learning

Shopee’s employees appreciate the autonomy they are granted, which reflects the company’s trust and appreciation for their contributions. “I’m constantly presented with challenges and opportunities at work, and I greatly appreciate the management team for being highly receptive to my efforts to seek growth,” says Gab. He emphasizes that his role has empowered him to make significant contributions and positively influence the company’s present and future, motivating him to remain with the organization.

Heverly from the Operations department credits Shopee’s positive work culture to various programs, such as Leaders Lab—a quarterly upskilling session for Shopee leaders—and cross-functional initiatives that strengthen collaboration within and across departments.

Pursuing a Career That Inspires Fulfillment

At Shopee, employees are empowered to make a meaningful difference through their daily work. Instilled with a deep sense of responsibility, they strive to deliver positive outcomes and ensure customer satisfaction nationwide. This commitment to creating a lasting impact on millions of e-commerce users across the Philippines fosters a sense of fulfillment and drives positive change throughout their careers.

“Thanks to the opportunities that have allowed me to expand my current skill set and develop my leadership skills, I am proud to say I have helped our Customer Service team achieve better satisfaction from our users as we continuously improve the quality of their interactions with us and as we resolve their concerns faster,” says Heverly.

Creating a Great Place to Work

As a Great Place to Work certified company, Shopee’s dedication to customer satisfaction stems from a team that feels valued, empowered, and thrives in a collaborative environment. The company’s efforts to provide continuous learning opportunities and foster a culture of transparency and collaboration have built a strong foundation for its success.

“There is a sense of pride in wearing the Orange of Shopee,” says Gab, capturing the sentiment of many employees who feel a deep connection to the company’s mission and values. By nurturing a positive work culture, Shopee ensures that its employees are motivated and equipped to deliver exceptional results.

Shopee’s success is driven not only by its innovations and customer-centric approach but also by its unwavering commitment to employee well-being and development. Through a culture of transparency, collaboration, and continuous learning, Shopee has established itself as a Great Place to Work. The stories of employees like Gab, Charm, and Heverly highlight the impact of this culture, underscoring the company’s dedication to creating an environment where everyone can thrive. Shopee’s journey serves as a testament to the power of investing in people, ultimately leading to sustained success and a positive impact on the broader community

If you would like to be part of a Great Place to Work-certified company, join Shopee’s empowered workforce and visit the Shopee PH Careers website and Facebook page to learn more.