ASUS Elevates Customer Experience
ASUS Elevates Customer Experience with Enhanced 4A Quality & Service and Premium Care Warranty
ASUS Philippines is raising the bar for customer satisfaction with the launch of its improved 4A Quality & Service program and upgraded ASUS Premium Care warranty packages. This comprehensive initiative prioritizes assured quality, always-on support, all-around coverage, and added-value experiences for users of ASUS, ROG, and ASUS Business products.
Built to Last: US Military-grade Durability
Since 2023, all ASUS laptops undergo rigorous testing that surpasses even military-grade standards, ensuring they can withstand extreme temperatures, altitudes, humidity, vibrations, and shocks. This commitment to quality extends to 16 additional durability tests, guaranteeing exceptional longevity and sustainability.
4A Guarantee: Peace of Mind at Every Step
The 4A Guarantee embodies ASUS’ dedication to exceptional customer service:
- Assured Quality: Invest with confidence, knowing your device is backed by US military-grade certification and expert ASUS technicians.
- Always-on Support: Get help anytime, anywhere through the MyASUS app, social media channels, email, live chat, or dedicated call center.
- All-around Coverage: Enjoy global protection with over 100 authorized service centers in 63 cities nationwide and an extensive international network.
- Added-value Experience: Manage your ASUS account, access Perfect Warranty for accidental damage protection, and benefit from a dedicated support portal.
Standard Warranty and Beyond:
All ASUS laptops come with a 2-year international warranty, while premium phones like ROG Phones have a 1-year local warranty. Select laptops also include Perfect Warranty for one-time coverage against accidental damage. ASUS ExpertBook laptops receive an extended 3-year international warranty, while desktops and All-in-One PCs have a 3-year local warranty with on-site support.
Enhanced ASUS Premium Care:
ASUS Premium Care – Upgraded warranty and protection
Users can take advantage of the enhanced ASUS Premium Care (APC) extended service packages, customized to meet their specific needs – extend the product warranty, expand its coverage, or even revive their device. ASUS Premium Care upgrade packages start at PHP 2,995 and may be purchased up to six months after the date of purchase.
- 1-Year International / Local Warranty Extension – Users can protect their investments longer with additional warranty extension
- ASUS Perfect Warranty Plus (local accidental damage protection) – Keep new ASUS devices safe and protected from accidental damage with additional 1-Year Perfect Warranty coverage.
- HDD/SSD Retention – Storage on ASUS devices are safeguarded with unlimited free labor and replacement of defective HDD/SSD, and an option to retain the defective HDD/SSD for third party data recovery or secure storage.
- Carry-in to On-site Upgrade – Hassle-free warranty service straight to ASUS users’ doorsteps by upgrading to On-Site service support.
- Battery Service Package – Extended local warranty for ASUS devices’ batteries with one-time battery replacement per year in the event of battery failure.
The full list of service packages, per-device eligibility, and pricing may be found on the official ASUS 4A Quality and Service microsite.
Fast Service, Comprehensive Support:
ASUS boasts fast repair turnaround times and a dedicated call center for swift support. Users can effortlessly book on-site service appointments 24/7. Additionally, Perfect Warranty and free preventive maintenance reduce e-waste by extending product lifespan.
24/7 Support at Your Fingertips:
Become an ASUS Member and enjoy one-click access to everything you need: manage warranties, download drivers, get support, track repairs, and more.
Experience the Difference:
The 4A Quality & Service program comes standard with every ASUS, TUF Gaming, ROG, or ASUS Business product. Explore the full range of ASUS Premium Care upgrades at official ASUS/ROG stores and authorized resellers.
Learn More:
Visit the official microsite or ASUS PH YouTube Channel for more information on how ASUS is elevating your customer experience.
